For the past week or so my laptop has been making crazy noises with the fans spinning really loudly. At times I felt it was going to explode and leave shards of nice Apple design features embedded in my face. And then the fans just stopped running altogether. This led to it overheating and then just shutting down on it's own. So, I took it into the Apple Store at The Grove and told them of the issue. I paid for AppleCare protection, which is so worth it. It's an extended warranty for your mac. The guy at the store said that the fans were completely dead. And that the parts were on backorder and wouldn't be available for another month. This was bad news. I could not go without my laptop for a month. I earn my income on that puppy. I told him this was just not a good solution for me and he directed me to call the main Apple Customer Support line. He said that maybe if I explained the situation, they may just give me a replacement laptop. So, that's what I did. I spent about 45 minutes on the phone with Gina from Apple Support explaining the issue and being on hold for a while. Her first solution was to have me mail in my laptop and then they would mail me back a brand new one. That was great! But I wanted better. Why should I have to mail mine in and wait for a new one when the Apple Store was right there. Couldn't I just hand mine over to the Apple Store and let them give me a new one? That would work out so much better for me. I tried to convince her of this and she then called the Apple Store to see if that was OK. It was. I walked back to the store, they took my broken almost 2 years old laptop and gave the very best top of the line 15 inch MacBook Pro that was just released a couple of weeks ago! I walked into the store at 11:00 am and 3 hours later I was driving home with a brand new laptop. I love Apple.